FAQ

The warranty varies depending on the product or service of choice. We encourage you to ask your sales representative about the specific warranty available for the selected product. Also, we provide a 1-year warranty on all installations.

The cost of new flooring can vary depending on several factors. First, you will need to identify which type of flooring you are purchasing; second, based on the selected product, we will determine the overall cost, including delivery and installation. Typically, a full-service flooring replacement project (that includes delivery and installation) will include four (4) primary price components: The cost of the material itself The cost of the material that goes below the flooring (carpet/vinyl underlay or plywood) The cost of labor (delivery, installation, but also additional services such as furniture moving) The cost of transitions, trim, or other accent pieces.

The carpet texture is what differentiates a Berber carpet from a plush carpet. A Berber carpet has a distinctive loop pile that attaches to the backing and remains uncut (the size of the loops can vary from product to product). Usually, the Berber carpet comes in neutral colors with no patterns (or random patterns); they also tend to be less expensive yet long-lasting. Alternatively, a plush carpet typically has the exposed fibers cut to the same length. Plush carpets are known as soft, inviting, easy-to-clean.

Rigid core flooring is a new generation of click vinyl plank flooring. It is an innovative new construction flooring that gives more flexibility and durability to floors. The rigid core flooring is also waterproof, scratch, stain, and dent-resistant. Rigid core flooring is available in various styles and designs, such as wood and stone-inspired designs; the visuals and textures of these types of flooring can be surprisingly realistic.

Engineered hardwood flooring is constructed using layers of hardwood and plywood. The top layer is always hardwood, and each layer underneath is set in a different direction. Due to its innovative layer design, the Engineered hardwood flooring is ideal for moist areas as it is more durable and resistant against warping and bowing.

Floors should always be laid perpendicular to floor joists in a house with a plywood subfloor. Incorrect installation can lead to undesired defects such as floor sagging between joists, and also open gaps between the boards can occur. However, if the surface is made of concrete, then it is recommended to install the floors parallel to the longest wall.

Most products on the market can be installed over heated floors. To be sure, however, you should always check that information on the material specification sheet. Otherwise, issues caused by heat may not be covered under the product warranty.

For hard surface flooring products, we always recommend ordering at least 5% more for wastage. However, depending on the shape of the area where the floor will be installed, the recommended allowance for waste can go as high as 10%.

Removing scratches from a hard surface flooring strictly depends on the product itself and the scratch deepness. For example, if the scratch on a urethane finish is not too deep, you may use touch-up pen kits to remove it. If the floor scratch is too deep, however, you should ask a professional for possible solutions.

The estimate is always calculated based on the carpet roll size. As most carpet rolls come 12' wide, even if your room width is less than 12', a full roll will have to be ordered. We recommend using the waste carpet in other areas if it fits.