FAQ

The warranty varies depending on the product or service. For specific warranty details, please consult your sales representative. Floorama Inc. offers a 1-year warranty on all installations and up to 25 years on select flooring products.

The cost of a new flooring project can vary based on several factors. First, identify the type of flooring you are purchasing. Based on the selected product, we will determine the overall cost, including delivery and installation. Typically, a full-service flooring replacement project (including delivery and installation) will include four primary price components: 1. The cost of the material itself. 2. The cost of the material that goes below the flooring (carpet/vinyl underlay or plywood). 3. The cost of labor (delivery, installation, and additional services such as furniture moving). 4. The cost of transitions, trim, or other accent pieces. For a precise estimate, please contact us directly or request a free estimate through our website.

The main difference between Berber and plush carpet lies in their texture. Berber carpet features a distinctive loop pile that remains uncut, often in neutral colors with no patterns or random patterns. It is generally less expensive and long-lasting. Plush carpet, on the other hand, has exposed fibers cut to the same length, offering a soft, inviting, and easy-to-clean surface. Floorama Inc. offers a variety of both Berber and plush carpets to suit your needs.

Rigid core flooring is a new generation of click vinyl plank flooring that offers flexibility and durability. It is waterproof, scratch, stain, and dent-resistant. Available in various styles, including wood and stone-inspired designs, rigid core flooring provides realistic visuals and textures. Floorama Inc. offers a wide selection of rigid core flooring options to suit any space.

Engineered hardwood flooring is constructed using layers of hardwood and plywood. The top layer is always hardwood, and each layer underneath is set in a different direction. Due to its innovative layer design, the Engineered hardwood flooring is ideal for moist areas as it is more durable and resistant against warping and bowing.

Floors should always be laid perpendicular to floor joists in a house with a plywood subfloor. Incorrect installation can lead to undesired defects such as floor sagging between joists, and also open gaps between the boards can occur. However, if the surface is made of concrete, then it is recommended to install the floors parallel to the longest wall.

Most of our flooring products, including luxury vinyl, engineered hardwood, and tile, can be installed over heated floors. Always refer to the material specification sheet to ensure compatibility. Note that issues caused by heat may not be covered under the product warranty.

For hard surface flooring products, we always recommend ordering at least 5% more for wastage. However, depending on the shape of the area where the floor will be installed, the recommended allowance for waste can go as high as 10%.

Removing scratches from hard surface flooring depends on the product and the depth of the scratch. For minor scratches on urethane finishes, use touch-up pen kits. For deeper scratches, consult a professional for the best solutions. Floorama Inc. offers professional repair services to assist you.

The estimate is always calculated based on the carpet roll size. As most carpet rolls come 12' wide, even if your room width is less than 12', a full roll will have to be ordered. We recommend using the waste carpet in other areas if it fits.