Question 1

What warranties are available for your products and installations?

Accepted Answer

We offer various warranties depending on the product or service. For specific details, please consult your sales representative. Floorama Inc. provides a 1-year warranty on all installations and up to 25 years on select flooring products.

Question 2

How much does a new flooring project cost?

Accepted Answer

The cost of a new flooring project can vary based on several factors. First, identify the type of flooring you are purchasing. Based on the selected product, we will determine the overall cost, including delivery and installation. Typically, a full-service flooring replacement project (including delivery and installation) will include four primary price components: 1. The cost of the material itself. 2. The cost of the material that goes below the flooring (carpet/vinyl underlay or plywood). 3. The cost of labor (delivery, installation, and additional services such as furniture moving). 4. The cost of transitions, trim, or other accent pieces. For a precise estimate, please contact us directly or request a free estimate through our website.

Question 3

What is the difference between Berber carpet and plush carpet?

Accepted Answer

The main difference between Berber and plush carpet is their texture. Berber carpet has a distinctive loop pile that remains uncut, often in neutral colors with no patterns or random patterns. It's generally less expensive and long-lasting. Plush carpet has exposed fibers cut to the same length, offering a soft, inviting, and easy-to-clean surface. Floorama Inc. offers a variety of both to suit your needs.

Question 4

What are the benefits of choosing rigid core flooring?

Accepted Answer

Rigid core flooring is a new generation of click vinyl plank flooring that offers flexibility and durability. It's waterproof, scratch, stain, and dent-resistant. Available in various styles, including wood and stone-inspired designs, rigid core flooring provides realistic visuals and textures. Floorama Inc. offers a wide selection to suit any space.

Question 5

What is Engineered hardwood flooring?

Accepted Answer

Engineered hardwood flooring is constructed using layers of hardwood and plywood. The top layer is always hardwood, and each layer underneath is set in a different direction.
Due to its innovative layer design, the Engineered hardwood flooring is ideal for moist areas as it is more durable and resistant against warping and bowing.

Question 6

Which direction is best to lay hard surface flooring?

Accepted Answer

Floors should always be laid perpendicular to floor joists in a house with a plywood subfloor. Incorrect installation can lead to undesired defects such as floor sagging between joists, and also open gaps between the boards can occur.
However, if the surface is made of concrete, then it is recommended to install the floors parallel to the longest wall.

Question 7

Is your flooring compatible with heated floors?

Accepted Answer

Yes, most of our flooring options, including luxury vinyl, engineered hardwood, and tile, are compatible with heated floors. Always check the material specification sheet for compatibility. Please note that heat-related issues may not be covered under the product warranty.

Question 8

Wastage: How much extra product should I order?

Accepted Answer

For hard surface flooring products, we always recommend ordering at least 5% more for wastage. However, depending on the shape of the area where the floor will be installed, the recommended allowance for waste can go as high as 10%.

Question 9

What should I do to fix scratches on hard surface flooring?

Accepted Answer

To fix scratches on hard surface flooring, it depends on the product and scratch depth. For minor scratches on urethane finishes, use touch-up pen kits. For deeper scratches, consult a professional. Floorama Inc. offers professional repair services to assist you.

Question 10

Why the carpet quantity estimated is more than I need for the area where I want the carpet installed?

Accepted Answer

The estimate is always calculated based on the carpet roll size. As most carpet rolls come 12' wide, even if your room width is less than 12', a full roll will have to be ordered. We recommend using the waste carpet in other areas if it fits.

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